Return & Refund Policy

Customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Eligible Returns

Returns or replacements are accepted only if:

  • The item received is damaged.
  • The wrong product was delivered.
  • Items are missing from your order.

Claim Requirements

To submit a claim, you must:

  • Contact us within 24 hours of receiving your order.
  • Provide your order number.
  • Submit a continuous, unedited unboxing video showing the sealed package being opened.
  • Provide clear photos of the issue, if applicable.

Claims without an unboxing video will not be accepted.

Non-Returnable Items

Returns are not accepted for:

  • Change of mind.
  • Incorrect size or color selected by the customer.
  • Products damaged after delivery.
  • Claims submitted after 24 hours.

Refunds

If a replacement is unavailable, an eligible refund will be processed using a mutually agreed method.

Shipping charges are non-refundable unless the error was our responsibility.

Order Cancellations

Orders may be cancelled before dispatch by contacting customer support.

Orders cannot be cancelled once dispatched.